Canny Training Lead

Shipping

Despatch times

Orders received before our 1.00pm 'cut off time' will be despatched the same day and orders received after 1.00pm will be despatched the following working day. Orders received after 1.00pm Friday and over the weekend will be despatched at the first available opportunity which will be the following Monday.

Delivery times

For UK orders we offer a Parcelforce 24h express option (tracked)and standard 1st and 2nd class Royal Mail postage options. A Signed For® service for 1st and 2nd class post is available for an additional £1 fee.

Delivery times:

• Parcelforce 24h express: next day
• Royal Mail 1st class: 1-2 days
• Royal Mail 2nd class: 3-5 days

We are unable to provide any tracking information on Royal Mail standard service options once the order has been despatched.

Please note that unforeseen events such as poor weather or transport disruption can impact delivery times. Check our website for the most up to date information.

Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.

Overseas orders

Our UK warehouse ships to a small number of other countries:

• Norway & Faroe Islands
• Iceland
• Russia
• South Africa
• Hong Kong

Customers in the EU should visit our site at cannyco.eu.

If you are based in North America, please visit our US site cannyco.com and if you are based in Australia or New Zealand please visit cannyco.com.au.

Incorrect address

If the delivery address is not entered correctly by the customer, orders may be returned to us automatically. The Canny Company will not be responsible for the length of time it takes for the product to be returned, nor the cost of resending the item to the correct address, which will be re-invoiced to the customer before despatch.

Please ensure that your delivery address is entered fully and correctly when placing your order.

Returns and refunds

We want to make sure that you love our products and that they make training your dog easy and fun. If goods you order from us are faulty, damaged or unsuitable, please notify us within 48 hours of receipt. We allow 31 days for orders to be returned.

For any quality issues, please be sure to provide clear photos of the products on a flat, well-lit surface and include these when contacting us. This quick and simple step will help us provide a speedy resolution. If the products are in a new and fit for resale condition in the original packaging, we will happily offer an exchange or refund (less shipping costs).

Items to be exchanged may be subject to a restocking fee. Items must be in unused condition, clean, and free of pet hair/smell, with the original tag. Items requiring cleaning or removal of pet hair will be charged a £3 cleaning fee per item. Items that are worn, chewed, or damaged will not be accepted for return.

So that we can process your return more quickly, please enclose a printout of your e-mail receipt with your items. Return the goods to us using this form and please write 'returned item' on the package. If you have any queries regarding returns or refunds, please contact us using the details below.

Shipping charges

Shipping charges for all exchanges and refunds are the responsibility of the customer. Additional charges may apply if replacement items are priced higher than the original. For Canny Collars, please ensure you have ordered the correct size before use (see the page 'What Size Canny Collar') as the customer will be responsible for meeting the postage costs of any returns for an exchange of sizes. We will not be able to accept returns that are not fit for resale.

Ordering

What if I order the wrong size Canny Collar?

No problem. Providing you purchased the collar from our website and return it to us within 7 days in a new and resaleable condition, we will exchange it for you. Simply return your collar to us along with a printout of this form and we'll do the rest.

How do the sizings work on the Canny Collar?

Since dogs, like humans, come in all shapes and sizes, it’s important to measure your dog's neck snugly to ensure you have the correct size Canny Collar. As your dog's neck can sometimes be hard to measure accurately (especially if there is a lot of fur), we have designed the Canny Collar so that each size overlaps with the sizes above and below, so there is some flexibility when choosing your size.

Once you have your collar fitted, it's advisable to test first in your garden or house to ensure it cannot come off over her head.

What if my dog is exactly between two sizes?

If your dog is exactly borderline between two sizes, we generally recommend getting the smaller size of the two options. If you have a puppy however, it may be worth waiting a month or so and buying the larger size.